People First, Business Second
A unique characteristic central to Mathews’ success is our commitment to integrity. Matt McPherson’s basic, yet pervasive, philosophy of “people before business” serves as an important guide for how we conduct internal and external business.
Externally, Authorized Mathews Retailers are the primary example of Mathews’ business integrity. Mathews carefully selects knowledgeable, service-oriented retailers and have rejected marketplace pressures to provide product to large retail chain stores. “By remaining loyal to our small business partners we maintain quality control through all phases of our product cycle,” Matt McPherson has stated.
Internally, putting people first has cultivated a positive working environment in which the staff is respectful, accountable and helpful toward each other. These attitudes have an overwhelming impact on job satisfaction which leads to low turnover, increased productivity and outstanding customer service.
From producing American-made bows with a lifetime warranty to providing unsurpassed customer service, Mathews proves that a manufacturer can dominate an industry while maintaining the highest level of integrity.