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I have worked in retail management and loss prevention and I can tell you the greatest deterrent to shoplifting is good customer service! Attentive eyes on the sales floor are just what a shoplifter doesn’t want. Locks give a false sense of security and actually make it easier in some cases for thieves to do their thing. Treating customers like thieves is never the answer. A well trained serviced orientated crew will greatly reduced theft every time.
After working in retail and managing hundred thousands of inventory I couldn't agree more....Gander Mountain is a mis- guided organization that fails in most aspects customer service
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