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[quote=581689]The excuse of “there’s a lot of thieves out there” is just stupid. I’ve had a great career in retail and one of the things we learned quickly was if you lock up things, you will quit selling them. Customers will not take the extra 20-30 minutes waiting on a sales associate to decide to help you by unlocking a silly peg hook. We also learned quickly that a loss prevention manager will lock up everything and then think he has done a great job when there is no theft. Of course the store closes due to lack of business because customers decided to go when they could get good service without having to wait for a sales associate to unlock a nickle and dime item. Loss prevention should concentrate on catching shop lifters not stopping sales of products. No reason to treat honest customers like they were going to steal a cheap product. I could probably see locking up expensive products but come on, locking up $5.00 and 10.00 products is really silly. This company needs help badly or they will go out of business completely![/quote] I'm glad you have it figured out better than the folks who oversee hundreds of millions in inventory. I'll bet they never thought to do a cost/sales/profit analysis. Maybe you should give them a call and explain how that works. [img]http://www.indy-archer.com/smileys/mathews_thumbsup.gif[/img] Otherwise, if enough people agree with you, they'll either be out of business or change their practice soon enough. BTW, I was the senior manager of a retail chain bookstore on the South Side of Chicago for around a year. Shoplifting was a terrible problem for us and almost caused the store to close. Our loses in inventory cost us tens of thousands of $$ each year for several consecutive years. Eventually we had to keep CD's and other items that people wanted to "handle" locked up. I guess I sympathize with GM a little there. After they started to "tag" everything to be used with sensors at the doors, the items were unlocked. Choose your poison. Either way it's going to create some inconvenience for someone. Ultimately, the reality is that thieves suck. In the woods or in the store, they cause everyone problems. [img]http://www.indy-archer.com/smileys/mathews_peace.gif[/img]
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