Wildgame Innovations trail cams warning

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This topic contains 10 replies, has 8 contributors, and was last updated by rsutton rsutton 6 months, 1 week ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 25, 2013 at 10:07 am #596263 Back to Top REPORT
    mofish20
    MOFish20

    Age: 35
    Joined: 8/8/2008
    Location: Missouri
    I’ve purchased 3 W.I. trailcams. They have a one year warranty, like many companies. Both of the ones i bought first crapped out within the first year, so I mailed them back and they just ship out a new one in the box. great, new cam, I was happy.
    So I got another one a while back, it’s no longer under warranty. When i went to pull cards over the weekend, I found that my cam must’ve dry-rotted on the thermo/IR sensor (the white oval next to the lens). It was cracked and, due to that, the camera stopped taking pics on 8/31 and I cant get it to fire now. the red light turns on, it’s sensing things but wont actually take a photo.

    i called in to see about getting it fixed. because it’s over a year old, the warranty is no longer active, which is understandable. What blows my mind is that they basically said “not our problem, sorry”. I told them I’d pay for a repair, just wanted to know how to do that. they said “we no longer offer repair services on any cameras”. I said “so after a year you are just supposed to throw it away if something happens?” Pretty much.

    I cant believe a company would just expect you to discard an expensive trail cam once the warranty has passed. Thus, I essentially have a $100 paperweight since they wont do anything to help get them fixed, wouldnt even offer a lead on what to do with it.

    I was dumbfounded and shared my opinion with them that they should reconsider their policy. Seems like they’re out to make a quick buck. The cross their fingers and hope their cams make it 365 days and then they wipe the slate and you are SOL should problems arise (my cams are now 3/3 on crapping out). I was doing some online searching and found a ton of disgruntled Wilgame Innovations owners with the same issue. What a poor business model. They’d rather make a quick buck on a customer and toss them aside than offer good service to get repeat business.

    They’ve lost my business, I wanted to share my experience and offer up a warning to anyone else who may be looking at their products. I’d suggest you spend a little bit more and buy from a company with some backbone who respects their customers more than a quick dollar.

    Don’t waste your money, their cams are cheap for a reason.

    Team 19: Silent Assassins
    September 25, 2013 at 11:44 am #596296 Back to Top REPORT
    pete
    pete

    Age: 46
    Joined: 4/22/2010
    Ever tried to watch their shows?  That should tell you all you need about their products.  They haven’t and won’t get a nickel for me.  imo, their info-mmerical shows are an embarrassment to the hunting community.
    "it's funny how it's the little things in life that mean the most" - zac brown
    September 25, 2013 at 1:21 pm #596301 Back to Top REPORT
    gjarcher
    gjarcher

    Age: 70
    Joined: 10/3/2006
    Location: Colorado
    View My Bows
    Not uncommon in today’s Global Economy … many US companies are just “paper fronts”, placing orders for Chinese products and distributing the products, and have no manufacturing or repair facilities. That is why the warranty ‘repair’ is just a replacement with a new unit … it would actually cost more to have a US repair facility employing US labor.

    It has become fashionable for upstart companies to file a business name, get an import license, and start advertising, selling, and mailing products using the Internet … with nothing more than a garage and home office for a facility.

    September 25, 2013 at 2:06 pm #596310 Back to Top REPORT
    thunderchicken21
    thunderchicken21

    Age: 29
    Joined: 8/4/2006
    Location: Ohio
    Hey, it’s a long shot, but if you want to send the camera to me I can take it apart and see if I can fix it up for ya.  Shoot me a PM if you do.
    All We Do Is SELFILMED
    October 3, 2013 at 7:19 am #597269 Back to Top REPORT
    hiboy
    HiBoy

    Joined: 7/19/2007
    not a real good camera for sure
    October 3, 2013 at 8:27 am #597287 Back to Top REPORT
    mofish20
    MOFish20

    Age: 35
    Joined: 8/8/2008
    Location: Missouri
    thunderchicken~

    I presume the cam got delivered to your house ok? Many thanks for trying to fix it for me, maybe Wildgame Innovations could hire you.

    This poorly revamped website is giving me errors on the PM’s so I have not been able to get a message thru to you, hope you’ll find this one. i think i gave you my email address with the note in the box, let me know if not.

    Team 19: Silent Assassins
    October 3, 2013 at 8:44 am #597290 Back to Top REPORT
    thunderchicken21
    thunderchicken21

    Age: 29
    Joined: 8/4/2006
    Location: Ohio

    thunderchicken~ 

    I presume the cam got delivered to your house ok? Many thanks for trying to fix it for me, maybe Wildgame Innovations could hire you.

    This poorly revamped website is giving me errors on the PM’s so I have not been able to get a message thru to you, hope you’ll find this one. i think i gave you my email address with the note in the box, let me know if not.

    Hey bud, sent ya a PM (its finally working again).  Got the cam working…see PM for details.

    All We Do Is SELFILMED
    October 3, 2013 at 9:04 am #597295 Back to Top REPORT
    letem-sling75-2
    Let'em sling75

    Joined: 1/28/2010
    I am shocked, I’ve always had my cameras replaced by them, My IR4C is 3 years old and when it was on its second year at the end of the season it broke, I sent it in and it was replaced.

    But like i’ve been telling everybody here, more money don’t get you a better product all the time, I spent 150 on a stealth cam archers choice, very nice camera, took fast pictures and good quality pictures, broke couple months into the season, and they bent me over when asking to fix it. So if im going to get bent over im spending the 70-100 on Wildgame cameras. I’m pretty sure even cuddy back offers a 1 year extra warranty for like 30 more bucks…its just crazy with these things, you just hope you pick the one off the shelf that last and produces the longest. Just like picking a car, which one was made by the guy who got a full 8 hours of sleep and wasn’t out drinking last night lol.

    October 4, 2013 at 9:26 am #597485 Back to Top REPORT
    mofish20
    MOFish20

    Age: 35
    Joined: 8/8/2008
    Location: Missouri
    I told them I would share my experience with every hunting forum I frequent and they lost my business. Thanks to thunderchicken for doing THEIR job and trying to fix it for me, that’s so awesome.

    True to my word, I also just bought a new cam from Bass Pro and did NOT get another W.I. product. Anything they are associated with will no longer be part of my purchases.

    Team 19: Silent Assassins
    October 6, 2013 at 4:06 pm #597793 Back to Top REPORT
    blackdog
    BlackDog

    Age: 63
    Joined: 7/21/2004
    Went through the same story with em a few years back.  My grandson tore it apart and learned about capacitors the hard way. It hadn’t had a battery in it for over a year but he still got zapped a littlebought a Moutry lifetime warranty feeder. Timer fried. They wouldn’t send a new timer. Two screws to swap. Wanted me to ship and send check for $25. Total cost $45. Bought a new timer for $30 and put it in w double sided Velcro tape. So much for warranty work from them.
    October 6, 2013 at 4:22 pm #597797 Back to Top REPORT
    rsutton
    rsutton

    Joined: 11/27/2008
    Moultrie cameras suck also!

    I bought 1 cost right at a $100 dollars  then few months into using it the LCD display went out sent it in and they sent me a new one a different
    model same value maybe supposed to have been better LCD started going out less than a year gave up on the cameras!

Viewing 11 posts - 1 through 11 (of 11 total)