Glad others are getting responses; I also sent 2 emails a few weeks ago using the online form to confirm that my dealer had registered my bow; I never got a reply to either one. Maybe the online form is not working.
My Pro Shop, “Full Rut” in Parker, CO got the limbs in, installed them, setup and tuned the bow again, and I’m back in service! It took a little longer than expected, but was WELL worth the wait. I can’t say enough good about the service and support from Mathews and Full Rut. I’m shooting “lights out” at the 3D range, on 3 separate occasions I’ve hit a standing Elk from 80 yards, distinctly in the kill zone. Again, THANK YOU MATHEWS!.
I asked support 2 times in the past (through the website support area – see above) regarding the registration status of my bow and another time 2 days ago regarding the DVD we are supposed to get with registration. In each case – dead silence – no replies at all; I must be doing something wrong because surely Mathews must provide owner support.
Does anyone have any ideas how to get support to reply to inquiries?