Outstanding Support – Thanks Mathews!!!

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This topic contains 7 replies, has 5 contributors, and was last updated by jabber Jabber 1 year ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 3, 2013 at 9:38 pm #576796 Back to Top REPORT

    RandyR

    Age: 60
    Joined: 2/21/2013
    Location: CO
    I’m not going into specific details, but it suffices to say my bow was severely damaged during a demonstration.  Mathews is going above and beyond the call in their support!

    When I find the right e-mail address, I’ll send a personal message to the powers that be.  I am touched and incredibly impressed with their service.

    May 4, 2013 at 12:47 am #576814 Back to Top REPORT
    rickym
    RickyM


    Joined: 8/4/2004
    That’s great to hear. The folks at Mathews are TOP NOTCH!{#emotions_dlg.mathews_applause}{#emotions_dlg.mathews_thumbs_up}
    May 4, 2013 at 6:53 am #576819 Back to Top REPORT
    bloodtrails
    bloodtrails

    Age: 43
    Joined: 8/9/2009
    Location: Texas
    That is great to hear, I have emailed them twice about two months ago and never heard a thing back.
    May 4, 2013 at 7:01 am #576823 Back to Top REPORT
    jabber
    Jabber

    Joined: 8/2/2012
    Location: Ontario
    Glad others are getting responses; I also sent 2 emails a few weeks ago using the online form to confirm that my dealer had registered my bow; I never got a reply to either one. Maybe the online form is not working.
    May 11, 2013 at 9:54 am #577604 Back to Top REPORT

    chenoweth122

    Joined: 10/5/2009
    Same here. I emailed them a year ago about some stuff and never received a reply. Good for you though!  Mathews is a great product
    May 11, 2013 at 9:38 pm #577651 Back to Top REPORT

    RandyR

    Age: 60
    Joined: 2/21/2013
    Location: CO
    Still waiting for the repair to  happen.  I was told a week ago Thursday the parts would ship out immediately.  Nothing’s happened yet.
    June 2, 2013 at 6:02 pm #579760 Back to Top REPORT

    RandyR

    Age: 60
    Joined: 2/21/2013
    Location: CO
    I should have posted this a couple of weeks ago….

    My Pro Shop, “Full Rut” in Parker, CO got the limbs in, installed them, setup and tuned the bow again, and I’m back in service!   It took a little longer than expected, but was WELL worth the wait.  I can’t say enough good about the service and support from Mathews and Full Rut.  I’m shooting “lights out” at the 3D range, on 3 separate occasions I’ve hit a standing Elk from 80 yards, distinctly in the kill zone.  Again, THANK YOU MATHEWS!.

    July 20, 2013 at 12:09 pm #584849 Back to Top REPORT
    jabber
    Jabber

    Joined: 8/2/2012
    Location: Ontario
    What am I doing wrong? {#emotions_dlg.mathews_crying}

    I asked support 2 times in the past (through the website support area – see above) regarding the registration status of my bow and another time 2 days ago regarding the DVD we are supposed to get with registration. In each case – dead silence – no replies at all; I must be doing something wrong because surely Mathews must provide owner support.

    Does anyone have any ideas how to get support to reply to inquiries?

Viewing 8 posts - 1 through 8 (of 8 total)