Matthews Customer Support- Help

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This topic contains 11 replies, has 9 contributors, and was last updated by maarcher MAARCHER 1 year, 11 months ago.

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  • January 11, 2013 at 1:31 pm #497564 Back to Top REPORT

    chadcochran

    Joined: 1/11/2013
    I wanted to increase my hunting opportunities so I looked into buying a bow. After trying on several and talking to friends in the sport i decided on a Mattews and choose the Z7E. I ordered the bow late last summer from Bows and Arrows in Alexandria Va. The owner said i needed a 27.5 inch draw and i opted for a 70lb bow. I waited two months for the bow to arrive and picked it up in mid fall. I noticed that i had trouble holding the bow at full draw – long story short- My draw length is 29.5 inches. I called the owner only to find out he closed his shop. I took the bow to Hoffmans in Gainsville Va (awesome guy and very courteous) last week and he confirmed my 29.5 draw length and said he would have to order the new cam. He also noticed that my bow had a lower limb on the top of the bow?? Needless to say I am fustrated -angry even- with Bowes and Arrows. Hoffmans said there would be a charge for the new cam. I tried to use Matthews.com’s web site support but I have not recieved a reply. Really thinking about driving to a Hoyt dealer right now, but i thought i would vent this here. Is this normal?? ](*,)
    January 11, 2013 at 2:49 pm #546799 Back to Top REPORT
    rickym
    RickyM


    Joined: 8/4/2004
    I wanted to increase my hunting opportunities so I looked into buying a bow. After trying on several and talking to friends in the sport i decided on a Mattews and choose the Z7E. I ordered the bow late last summer from Bows and Arrows in Alexandria Va. The owner said i needed a 27.5 inch draw and i opted for a 70lb bow. I waited two months for the bow to arrive and picked it up in mid fall. I noticed that i had trouble holding the bow at full draw – long story short- My draw length is 29.5 inches. I called the owner only to find out he closed his shop. I took the bow to Hoffmans in Gainsville Va (awesome guy and very courteous) last week and he confirmed my 29.5 draw length and said he would have to order the new cam. He also noticed that my bow had a lower limb on the top of the bow?? Needless to say I am fustrated -angry even- with Bowes and Arrows. Hoffmans said there would be a charge for the new cam. I tried to use Matthews.com’s web site support but I have not recieved a reply. Really thinking about driving to a Hoyt dealer right now, but i thought i would vent this here. Is this normal?? ](*,)

    The bow if the limbs are incorrect will be fixed and covered by Mathews, but as far as the cam.. I imagine you willl have to buy the new cam becuase it’s not a warranty issue, but who knows. They might help ya out. A dealer misjudged your dl by 2 inches???? :shock: :shock: :shock: :shock: :-s

    January 11, 2013 at 2:52 pm #546800 Back to Top REPORT
    indychris
    Indychris

    Joined: 6/22/2004
    If you’re having trouble getting your questions answered online, try giving them a call. A quick search revealed a number of (608) 269-2728.

    My experience with Mathews has never been anything short of stellar, so I’m sure you’ll get taken care of one way or another. :thumbup

    January 11, 2013 at 3:35 pm #546801 Back to Top REPORT
    gjarcher
    gjarcher

    Age: 71
    Joined: 10/3/2006
    Location: Colorado
    View My Bows
    :welcome
    I’m assuming Robbie still owned Bowes and Arrows at the time of sale; I never cared for Robbie’s service and I am sorry for your problem.

    The first thing I would do is to verify that the bow’s serial number is registered and registered to you as original owner. Hoffman Archery can take care of that for you.

    If the bow isn’t registered to you, contact Mathews directly and explain the problem of the original Mathews Authorized Dealer having closed and the bow being sold as new … a sales receipt would be handy. I’m not sure how things would proceed from there on, but that is where you’d start.

    Mathews Inc. 1-608-269-2728

    It is a simple thing for a dealer to reassemble the bow with the limbs in the correct position. Trying to determine who and how the limbs got interchanged would be a fruitless exercise in “Who Shot Cock Robin”, IMHO. The warranty service would extend to replacing the limbs and turrets if needed, but not necessarily to labor costs, those would be up to Hoffman Archery.

    If you do buy a new cam, the old one can be sold on Archery Talk Classified listings. They go for about $50- $60. You might also talk with Hoffman Archery and see if they would give you a credit on the 27.5″ cam towards the price of the new 29.5″ cam, or if Hoffman has a 29.5″ ZX cam off a 2011 Z7 or Z7 Magnum.

    Note: The Z7Extreme takes the same ZX cam as the 2011 Z7, but not the 2010 Z7, and Z7 Magnum.

    … Hope this helps you.

    PS – I wouldn’t recommend Hoyt if it is better customer service you want. My dealer is both a Mathews and Hoyt dealer. It took 19 months for Hoyt to warranty correct my Contender Elite with the correct weight limbs and string length…. just sayin’ [=}=]

    January 11, 2013 at 6:27 pm #546802 Back to Top REPORT

    chadcochran

    Joined: 1/11/2013
    thanks for the replies, i will give them a call. I really like how this bow looks and feels so i will stay with it. [-o|
    January 11, 2013 at 7:05 pm #546803 Back to Top REPORT
    gjarcher
    gjarcher

    Age: 71
    Joined: 10/3/2006
    Location: Colorado
    View My Bows
    BTW, using the chart below, it will get you within ±½” of your correct DL. A mistake like getting a DL 2″ too short should have never happened if the dealer started out using this chart or the Wingspan Method to measure. [=}=]

    http://mathewsinc.com/bows/mathews-101/specs-101/#dl

    For a 29.5″ DL, you should be at least a little over 6’0″ and possibly closer to 6’2″, depending on body build, whether factoring a 1/2″ D-Loop into the measurement, etc.

    When being fitted for a bow, it is always best to use your personal release and adjust it if needed.

    January 12, 2013 at 1:31 am #546804 Back to Top REPORT
    backhalfed
    backhalfed

    Joined: 10/5/2007
    Location: Ohio
    View My Bows
    Hope you get everything taken care of and like Gjarcher said hope the dealer actually registered the bow to you.

    O and FWIW being upset at Mathews and making you want to go to a hoyt dealer shouldn’t happen this sounds like a dead beat dealer seeing he is no longer aound not a Mathews problem [=}=]

    January 12, 2013 at 2:04 am #546805 Back to Top REPORT
    sticks
    sticks

    Joined: 2/5/2005
    View My Bows

    Hope you get everything taken care of and like Gjarcher said hope the dealer actually registered the bow to you.

    O and FWIW being upset at Mathews and making you want to go to a hoyt dealer shouldn’t happen this sounds like a dead beat dealer seeing he is no longer aound not a Mathews problem[/color:6yaz7p34] [=}=][/quote:6yaz7p34]

    couldn’t agree more!

    How are you living your Dash?
    January 12, 2013 at 2:35 am #546806 Back to Top REPORT

    flag

    Joined: 8/18/2011
    i didnt know thers was a difference in the top and bottom limb or where you you talking about it being put on upside down
    January 12, 2013 at 3:11 am #546807 Back to Top REPORT
    deere-farmer
    Deere Farmer

    Age: 41
    Joined: 11/12/2008
    Location: Van Wert County, Ohio

    Hope you get everything taken care of and like Gjarcher said hope the dealer actually registered the bow to you.

    O and FWIW being upset at Mathews and making you want to go to a hoyt dealer shouldn’t happen this sounds like a dead beat dealer seeing he is no longer aound not a Mathews problem[/color:3cwjbwq4] [=}=][/quote:3cwjbwq4]

    couldn’t agree more![/quote:3cwjbwq4]

    X2 I’m sure Mathews will make it right. Good Luck!

    January 12, 2013 at 1:16 pm #546808 Back to Top REPORT

    chadcochran

    Joined: 1/11/2013
    All,
    Thanks for all the help. Yes, my fustration was misguided against Matthews Bows themselves. In Fact, they are correcting the problem with no cost to me. Hoffmans archery has been great with all of this and the original dealer would have corrected if still open. My height is 72 inches but my wingspan is 73.5. this is my abnormality.

    live and learn

    chad

    January 12, 2013 at 1:26 pm #546809 Back to Top REPORT
    maarcher
    MAARCHER

    Joined: 10/3/2008
    I like the wingspan method the best. In my case the chart would have been way off. I am 5’10” with a 73 in span. IT is not due to overly long arms I am very wide in the chest 56 in and only 210 pounds. Yes I am a living Oger. Yes my fingers almost drag on the road. HAHAHAHA. I had alot of fun though with I boxed at 190. Had a nice reach advantage with a fast jab that annoyed alot of opponents.
    Z7MAGNUM CREED PROSTRINGS HHA FIRENOCK CARBON EXPRESS
Viewing 12 posts - 1 through 12 (of 12 total)