Helium String Broke

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This topic contains 5 replies, has 3 contributors, and was last updated by  wheelswy 1 year, 3 months ago.

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  • July 13, 2013 at 1:46 pm #584041 Back to Top REPORT

    wheelswy

    Joined: 3/14/2012
    What should I expect, I did after all get a full hunting season out of it.¬† I’m so unhappy with this, my first Mathews that I could puke.¬†Venting aside.

    Anybody know if something like this is under warranty or at least covered under good customer service.¬† This bow is less than 2 years old, and really hasn’t been shot a ton in comparison.¬† Plus I was at full draw so have no idea what’s up with the limbs either.¬† Looks like the string may have came off the roller string guide or something as it’s all frayed there, but that’s not where the break is.
    IMG_20130713_122439_673 IMG_20130713_122444_547

    Any help would be appreciated, or am I just out of luck on this with at least strings and maybe limbs too.

    July 13, 2013 at 2:54 pm #584044 Back to Top REPORT
    blackdog
    BlackDog

    Age: 63
    Joined: 7/21/2004
    Can’t tell much from your pictures. Take it to your Mathews dealer, tell him what happened and let him check it out. He can contact Mathews warranty for you
    and they’ll take it from there.
    July 13, 2013 at 5:30 pm #584055 Back to Top REPORT

    wheelswy

    Joined: 3/14/2012
    Dealer is out of business so I’m kinda stuck without some driving or shipping it somewhere.
    July 13, 2013 at 6:58 pm #584072 Back to Top REPORT
    blackdog
    BlackDog

    Age: 63
    Joined: 7/21/2004
    Man that’s not cool. Sorry.

    Call Mathews direct – I’m sure they will take care of things for you.

    Address:

    919 W River Rd
    Sparta, WI
    54656-2469
    July 17, 2013 at 7:06 am #584546 Back to Top REPORT
    lunzee
    Lunzee

    Joined: 12/21/2010
    It appears to me that the loop was not on the cam post all the way and came off. Is there broken strands on that loop in the second picture?

    • This reply was modified 1 year, 3 months ago by lunzee Lunzee.
    July 17, 2013 at 10:41 am #584570 Back to Top REPORT

    wheelswy

    Joined: 3/14/2012
    Yep, sorry after looking again it just came off, not broke, however there are still concerns about the limbs and why it derailed in the first place.  Per Blackdog I made the call and Mathews is having me send it in, so at this point they are taking care of me.

    Thanks for all the responses.

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