Gander Mountain

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This topic contains 12 replies, has 11 contributors, and was last updated by ib_reel ib_reel 1 year, 2 months ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • June 18, 2013 at 10:49 am #581480 Back to Top REPORT
    buckshot29
    buckshot29

    Joined: 3/27/2010
    Well I’m personally done with Gander Mountain.  It seems as if GM would rather run honest customers out of their stores rather than give customer service.  The latest situation is that they now use peg locks on all or most of the archer products, which means you either have to be a thief to take it off the peg or you have to spend 15 -20 minutes trying to find someone to help you.  I personally like to read the instructions on items that is normally printed on the back of the bubble package before buying.  It now appears that GM would like to just lock up everything and not sell to anyone.  Whomever came up to this solution to their theft problem is a real idiot, when you lock up something from the public you do two things.  1- you send the message that shoppers are all thieves and 2 you quit selling whatever you locked up.  I expect to see fishing lures locked up next them they can just lock their front door.  Bass Pro shops are 30 minutes down the road, hope they don’t do something this stupid.
    June 18, 2013 at 11:23 am #581482 Back to Top REPORT
    bckmstr
    bckmstr

    Joined: 1/2/2013
    Location: MN
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    June 18, 2013 at 11:31 am #581483 Back to Top REPORT
    phoiland
    Phoiland

    Age: 45
    Joined: 4/12/2013
    Location: MN
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    With the only exception being the annual purchase of a field point bag target for the backyard, I have sworn off all national big box outdoors stores when it comes to anything archery related.  The customer service is far too inconsistent and I have on several occasions found myself educating the department staff on different products.  I do this very politely, because oftentimes these are young guys with a passion for archery but very little product training.  On the flip-side, you get the crusty old disgruntled guy who is dismissive of your questions and acts as though you are inconveniencing him.  I’ve had this happen at Cabelas, Gander Mountain, Scheels, and Sportsman’s Warehouse.

    I prefer the small local pro-shop, with a staff that has been trained at a Mathews Academy in Sparta.  Sure, it may cost me $10-$15 more per product, but if I have an issue or a problem, I will be talking with a knowledgable expert and small businessman or associate who values my business and is willing to stand behind the products they sell me.

    Now then, take your weapons, your quiver and your bow, and go out to the field and hunt game for me - Genesis 27:3
    June 18, 2013 at 1:48 pm #581487 Back to Top REPORT
    bow-drawn
    Bow Drawn

    Age: 63
    Joined: 11/14/2007
    Location: Ohio
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    June 18, 2013 at 9:40 pm #581518 Back to Top REPORT
    indychris
    Indychris

    Joined: 6/22/2004
    Shoplifting can coast companies millions of dollars. If we’d do a better job of watching over things and holding fellow sportsmen accountable, perhaps it wouldn’t be necessary to lock all that stuff up. {#emotions_dlg.typotux}

    It takes quite an investment for a store to invest in that much security, so they must face quite a bit of thievery. There are plenty of reasons to not like big-box shops, not the least of which is customer service, but I don’t think they’re out to purposefully make you frustrated with their locks.

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    June 19, 2013 at 7:47 pm #581574 Back to Top REPORT
    bow4life
    bow4life


    Joined: 8/17/2004
    Unfortunately too many shoppers are thieves and drive business owners to such measures. Shoplifting costs us all whenever we pay for our goods.{#emotions_dlg.mathews_peace}
    June 20, 2013 at 6:50 am #581593 Back to Top REPORT
    straightedge123
    StraightEdge123

    Joined: 10/22/2007
    I haven’t seen this and this is the first time I have heard of something like this. Am I to understand that in order for you to remove something from a peg you will need to have a sales associate to do it?  Seems like that’s going a bit far.
    Mathews S2 / Copper John 4-pin / QAD HD LD / Worlds Best Strings / 808 Bowslings / Easton Bloodlines
    June 20, 2013 at 9:20 am #581596 Back to Top REPORT
    mozartsmusic
    Mozartsmusic

    Age: 65
    Joined: 4/29/2005
    Location: Layton, Utah

    With the only exception being the annual purchase of a field point bag target for the backyard, I have sworn off all national big box outdoors stores when it comes to anything archery related. The customer service is far too inconsistent and I have on several occasions found myself educating the department staff on different products. I do this very politely, because oftentimes these are young guys with a passion for archery but very little product training. On the flip-side, you get the crusty old disgruntled guy who is dismissive of your questions and acts as though you are inconveniencing him. I’ve had this happen at Cabelas, Gander Mountain, Scheels, and Sportsman’s Warehouse. 

    I prefer the small local pro-shop, with a staff that has been trained at a Mathews Academy in Sparta. Sure, it may cost me $10-$15 more per product, but if I have an issue or a problem, I will be talking with a knowledgable expert and small businessman or associate who values my business and is willing to stand behind the products they sell me.

    I completely Agree, I’ll buy from my Pro-shop before going to the Mega stores!

    That Crazy Old Mormon in Utah! My Bow: Prime Impact 50# @ 29" My Rest: Trophy Ridge "SmackDown" My Sight: Spott Hogg "Hunter"
    June 21, 2013 at 12:21 pm #581689 Back to Top REPORT
    buckshot29
    buckshot29

    Joined: 3/27/2010
    The excuse of “there’s a lot of thieves out there” is just stupid.  I’ve had a great career in retail and one of the things we learned quickly was if you lock up things, you will quit selling them.  Customers will not take the extra 20-30 minutes waiting on a sales associate to decide to help you by unlocking a silly peg hook.  We also learned quickly that a loss prevention manager will lock up everything and then think he has done a great job when there is no theft.  Of course the store closes due to lack of business because customers decided to go when they could get good service without having to wait for a sales associate to unlock a nickle and dime item.  Loss prevention should concentrate on catching shop lifters not stopping sales of products.  No reason to treat honest customers like they were going to steal a cheap product.  I could probably see locking up expensive products but come on, locking up $5.00 and 10.00 products is really silly.  This company needs help badly or they will go out of business completely!
    June 21, 2013 at 3:06 pm #581693 Back to Top REPORT
    indychris
    Indychris

    Joined: 6/22/2004

    The excuse of “there’s a lot of thieves out there” is just stupid. I’ve had a great career in retail and one of the things we learned quickly was if you lock up things, you will quit selling them. Customers will not take the extra 20-30 minutes waiting on a sales associate to decide to help you by unlocking a silly peg hook. We also learned quickly that a loss prevention manager will lock up everything and then think he has done a great job when there is no theft. Of course the store closes due to lack of business because customers decided to go when they could get good service without having to wait for a sales associate to unlock a nickle and dime item. Loss prevention should concentrate on catching shop lifters not stopping sales of products. No reason to treat honest customers like they were going to steal a cheap product. I could probably see locking up expensive products but come on, locking up $5.00 and 10.00 products is really silly. This company needs help badly or they will go out of business completely!

    I’m glad you have it figured out better than the folks who oversee hundreds of millions in inventory. I’ll bet they never thought to do a cost/sales/profit analysis. Maybe you should give them a call and explain how that works.

    Otherwise, if enough people agree with you, they’ll either be out of business or change their practice soon enough.

    BTW, I was the senior manager of a retail chain bookstore on the South Side of Chicago for around a year. Shoplifting was a terrible problem for us and almost caused the store to close. Our loses in inventory cost us tens of thousands of $$ each year for several consecutive years. Eventually we had to keep CD’s and other items that people wanted to “handle” locked up. I guess I sympathize with GM a little there. After they started to “tag” everything to be used with sensors at the doors, the items were unlocked. Choose your poison. Either way it’s going to create some inconvenience for someone. Ultimately, the reality is that thieves suck. In the woods or in the store, they cause everyone problems.

    June 21, 2013 at 5:06 pm #581705 Back to Top REPORT
    fasted22
    fasted22

    Age: 58
    Joined: 1/12/2013
    Location: NC
    I agree on several points made here. GM is going crazy. This month I purchased a GSX ScentLok jacket and trousers for my son’s birthday. Great price for ScentLok stuff and arrived on time. While wrapping his gifts I noticed that the pants looked a little wrinkled. Just looked funky. Looked a little harder and noticed the black fasteners (tabs next to the zipper) at the bottom of the pant leg were dirty. I figured that someone tried them on but they looked like if someone had worn them outside on a rainy day. Plus a little sand on them. Looked further up the pant leg and to my amazement there was mud on the leg halfway up between the knee and ankle. On both sides. I could not believe it! When I looked at the packaging there was a RMA (return merchandise authorization) sticker with numbers and stuff written on it. I immediately called GM and a very understanding associate sent new pants and the return authorization stuff needed. So buyer beware, GM will attempt to sell merchandise that has left the store (and possibly used) as new.
    Now to the thieves. A while ago I worked at Home Depot and can tell you that they believe that most of the retail theft is done by the people that work there. They had a huge internal campaign, posters, training, 1(800)numbers for associates to call in and report co workers suspicious activity, you name it.  Since then I have spoken with other people in the loss prevention industry and without hessitation – they all agree that employees are the primary reason for merchandise loss. Sure, customers also steal, but who better that a person that knows the ins and outs, and even knows the first name of the loss prevention associate. I don’t want to insult anyone, facts are facts, maybe GM should look into this.
    July 7, 2013 at 10:01 am #583443 Back to Top REPORT
    hawk
    Hawk

    Joined: 3/15/2008
    I have worked in retail management and loss prevention and I can tell you the greatest deterrent to shoplifting is good customer service! Attentive eyes on the sales floor are just what a shoplifter doesn’t want. Locks give a false sense of security and  actually make it easier in some cases for thieves to do their thing. Treating customers like thieves is never the answer. A well trained serviced orientated crew will greatly reduced theft every time.
    July 9, 2013 at 10:13 pm #583733 Back to Top REPORT
    ib_reel
    ib_reel

    Age: 36
    Joined: 9/8/2008
    I have worked in retail management and loss prevention and I can tell you the greatest deterrent to shoplifting is good customer service! Attentive eyes on the sales floor are just what a shoplifter doesn’t want. Locks give a false sense of security and  actually make it easier in some cases for thieves to do their thing. Treating customers like thieves is never the answer. A well trained serviced orientated crew will greatly reduced theft every time.

    After working in retail and managing hundred thousands of inventory I couldn’t agree more….Gander Mountain is a mis- guided organization that fails in most aspects customer service

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