Forum function far from easy…

Home Forums Forum & Website Related Questions Forum function far from easy…

This topic contains 8 replies, has 3 contributors, and was last updated by forumsupport Forum Support 11 months, 1 week ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • November 13, 2013 at 11:33 am #604889 Back to Top REPORT
    tedd3
    Tedd3

    Joined: 2/3/2007
    It’s simple: I just want to reply to a PM, but each time I click my PM button it brings up my account page.¬† I have made several attempts to get into my PM inbox with no success.¬† What should be a simple function has become complicated and¬†unfortunately far to repetitive.
    November 13, 2013 at 1:17 pm #604908 Back to Top REPORT
    forumsupport
    Forum Support


    Age: 90
    Joined: 3/12/2013
    Hi Tedd3,

    I can help look into this issue for you.  Can you tell me what type of device/browser you are using when accessing the forums?

    Here to help,

    Mathews Forum Support

    November 13, 2013 at 2:29 pm #605137 Back to Top REPORT
    tedd3
    Tedd3

    Joined: 2/3/2007
    A PC with IE9.  Never had an issue until today.  Thank you.
    November 13, 2013 at 8:17 pm #605246 Back to Top REPORT
    tedd3
    Tedd3

    Joined: 2/3/2007

    Hi Tedd3, 

    I can help look into this issue for you. Can you tell me what type of device/browser you are using when accessing the forums?

    Here to help,

    Mathews Forum Support

    Have you attempted to fix the issue yet because the problem still exists.

    November 14, 2013 at 8:22 am #605298 Back to Top REPORT
    forumsupport
    Forum Support


    Age: 90
    Joined: 3/12/2013
    Hi tedd3,

    I will be looking into it today based on the info you sent to me yesterday afternoon.

    thanks,

    Mathews Forum Support

    November 14, 2013 at 11:10 am #605341 Back to Top REPORT
    tedd3
    Tedd3

    Joined: 2/3/2007
    I did as you suggested and still no change.  Not sure what could have changed on my end in a few days.
    November 14, 2013 at 3:21 pm #605407 Back to Top REPORT
    thunderchicken21
    thunderchicken21

    Age: 30
    Joined: 8/4/2006
    Location: Ohio
    I also noticed I cannot get to PMs when using Tapatalk anymore.
    All We Do Is SELFILMED
    November 16, 2013 at 4:40 pm #605780 Back to Top REPORT
    tedd3
    Tedd3

    Joined: 2/3/2007
    Well, despite my efforts to get some Forum Tech help I still have no resolution.¬† I’m wondering if others are having similar issues?¬† FWIW, I have no issues at all on other forums.¬† I find it frustrating when this and other forum related concerns are not addressed/fixed…what is going on with the Sleeping Giant these days? {#emotions_dlg.mathews_peace}
    November 18, 2013 at 8:35 am #606184 Back to Top REPORT
    forumsupport
    Forum Support


    Age: 90
    Joined: 3/12/2013
    Hi Tedd3,

    I am sorry you are inconvenienced and we are actively trying to help you with this issue as we have engaged in a dialogue with you in the past few days.We have tried logging in with your account and tested clicking on the Private Messages link from the Forums page in IE9 on a Windows PC and found it to be working correctly.  Since you stated that it is not working for you yet, could you please do the following for me and try it again?

    1. Open up the IE9 browser and clear the browser cache.
    2. Go to the Mathews site & login
    3. Go to the Mathews Forum and click on the Private Messages link.

    Please let me know what you discover and thanks for your patience as we help solve this issue with you.

    Mathews Forum Support

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